Connect Freshdesk and ActiveTrail
Integrate Freshdesk with ActiveTrail to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Delete a Group in Activetrail when New Ticket in Freshdesk
Get single Automation in Activetrail when New Ticket in Freshdesk
Get all Automations in Activetrail when New Ticket in Freshdesk
Delete a Campaign in Activetrail when New Ticket in Freshdesk
Delete a contact in Activetrail when New Ticket in Freshdesk
Popular Freshdesk + ActiveTrail flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
ActiveTrail
Automatically do this!
Delete a Group
Get single Automation
Get all Automations
Delete a Campaign
Delete a contact
Add Contact to Group
List Account Emails Sending Profiles
List Executive Reports
List Sent Campaigns
List Templates
List Order Fields Information
List Sms Messages
List Account's Mailing Lists
List User's Segmentations
List Sign-up Forms
List Landing Pages
List Contact
List Group
List Automations
Find Group
Find Contact
Send SMS Message
Create Contacts
Update contact
Delete a Group in Activetrail when New Ticket in Freshdesk
Use this flowGet single Automation in Activetrail when New Ticket in Freshdesk
Use this flowGet all Automations in Activetrail when New Ticket in Freshdesk
Use this flowDelete a Campaign in Activetrail when New Ticket in Freshdesk
Use this flowDelete a contact in Activetrail when New Ticket in Freshdesk
Use this flowAdd Contact to Group in Activetrail when New Ticket in Freshdesk
Use this flowList Account Emails Sending Profiles from ActiveTrail when New Ticket in Freshdesk
Use this flowList Templates from ActiveTrail when New Ticket in Freshdesk
Use this flowList Order Fields Information from ActiveTrail when New Ticket in Freshdesk
Use this flowList Sms Messages from ActiveTrail when New Ticket in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and ActiveTrail.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Contact Updated
Triggers when a contact record in ActiveTrail is updated.
Contact Unsubscribed
Triggers when a contact unsubscribes from receiving further emails.
Contact Removed From Group
Triggers when a contact is removed from a group (any group).
Contact Added via Signup Form
Triggers when a contact is added via a signup form.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About ActiveTrail
ActiveTrail is an email marketing and automation platform that helps businesses create and send emails, manage campaigns, and automate marketing tasks to enhance customer engagement and conversion rates.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and ActiveTrail accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and ActiveTrail as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach ActiveTrail. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in ActiveTrail, and a separate workflow where ActiveTrail triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and ActiveTrail. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and ActiveTrail integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
