Connect Freshdesk and Userback
Integrate Freshdesk with Userback to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshdesk + Userback flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Userback
Automatically do this!
List Feedback
List Projects
Create a Feedback
List Comments from a Feedback
List Members
List SessionRecordings
List Feedback from Userback when New Ticket in Freshdesk
Use this flowList Projects in Userback when New Ticket in Freshdesk
Use this flowCreate a Feedback in Userback when New Ticket in Freshdesk
Use this flowList Comments from a Feedback from Userback when New Ticket in Freshdesk
Use this flowList Members from Userback when New Ticket in Freshdesk
Use this flowList SessionRecordings in Userback when New Ticket in Freshdesk
Use this flowList Feedback from Userback when New Contact in Freshdesk
Use this flowList Projects in Userback when New Contact in Freshdesk
Use this flowCreate a Feedback in Userback when New Contact in Freshdesk
Use this flowList Comments from a Feedback from Userback when New Contact in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Userback.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
New Feedback
Triggered when a new feedback is submitted in Userback.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Userback
Userback is a visual feedback and bug tracking tool designed to streamline the process of collecting feedback from users and managing it efficiently. It allows teams to gather annotated screenshots, video recordings, and comments directly from users, making it easier to identify and resolve issues quickly.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Userback accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Userback as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Userback. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Userback, and a separate workflow where Userback triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Userback. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Userback integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
