Connect Freshsales Classic and ChatBot
Integrate Freshsales Classic with ChatBot to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create a Story in ChatBot when When a new contact is created in Freshsales Classic
Update Story in ChatBot when When a new contact is created in Freshsales Classic
Search Story in Chatbot when When a new contact is created in Freshsales Classic
Delete Story in Chatbot when When a new contact is created in Freshsales Classic
Create segment in Chatbot when When a new contact is created in Freshsales Classic
Popular Freshsales Classic + ChatBot flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshsales Classic
When this happens...
When a new contact is created
When a new account is created
When a new deal is created
When a new task is created
Deal Stage Changes
Choose an action
ChatBot
Automatically do this!
Create a Story
Update Story
Search Story
Delete Story
Create segment
Add Users to Segments
Create User
Update Segment
Remove Segment
Delete User
Add segments to User
Create a Story in ChatBot when When a new contact is created in Freshsales Classic
Use this flowUpdate Story in ChatBot when When a new contact is created in Freshsales Classic
Use this flowSearch Story in Chatbot when When a new contact is created in Freshsales Classic
Use this flowDelete Story in Chatbot when When a new contact is created in Freshsales Classic
Use this flowCreate segment in Chatbot when When a new contact is created in Freshsales Classic
Use this flowAdd Users to Segments in ChatBot when When a new contact is created in Freshsales Classic
Use this flowCreate User in Chatbot when When a new contact is created in Freshsales Classic
Use this flowUpdate Segment in ChatBot when When a new contact is created in Freshsales Classic
Use this flowRemove Segment from ChatBot when When a new contact is created in Freshsales Classic
Use this flowDelete User in Chatbot when When a new contact is created in Freshsales Classic
Use this flowSupported Triggers & Actions
Everything you can automate between Freshsales Classic and ChatBot.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new contact is created
Runs the workflow automatically when a new contact is added to your Freshsales Classic account.
When a new account is created
Runs the workflow automatically whenever a new account is created in Freshsales Classic.
When a new deal is created
Runs the workflow automatically whenever a new deal is created in the account.
When a new task is created
Runs the workflow automatically whenever a new task is created in Freshsales Classic.
Deal Stage Changes
Runs when deal stage changes
User Created
Trigger when a new user created.
Do thisActions
Action is the task that follows automatically within your Freshsales Classic integrations.
Find Accounts
Search accounts by name or a custom field and return matching records from Freshsales Classic.
Find Contacts
Find contacts by email, name, or a custom field.
Create Account
Create a new account in Freshsales Classic.
Create Contact
Create a new contact using an email (required) and optional details such as first and last name, phone, job title, lifecycle stage, tags, and other fields. Fails if a contact with the same email already exists.
Update Account
Update an existing account by its name—modify phone, website, and other account fields. Requires a single matching account name.
Update Contact
Find a contact by email and update its details (name, phone, job title, lifecycle stage, tags, and selected custom fields).
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshsales Classic
Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.
Learn more
About ChatBot
ChatBot.com is an AI-powered conversational platform designed to automate customer interactions across multiple channels, including websites, Facebook Messenger, Slack, and more. Developed by LiveChat Software, it enables businesses—particularly small to medium-sized enterprises—to deploy intelligent chatbots without the need for coding expertise.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshsales Classic and ChatBot accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshsales Classic and ChatBot as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach ChatBot. No coding required.
Yes. You can set up a workflow where Freshsales Classic triggers actions in ChatBot, and a separate workflow where ChatBot triggers actions in Freshsales Classic. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshsales Classic and ChatBot. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshsales Classic and ChatBot integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
