Connect Freshservice and Gupshup for Business to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Gupshup for Business
Enable Integrations or automations with these events of Freshservice and Gupshup for Business
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Automate Social Media Post Creation and Scheduling Across Multiple Platforms
- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Freshservice and Gupshup for Business accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Gupshup for Business (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Gupshup for Business. This includes choosing which data fields go into which fields of Gupshup for Business, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Gupshup for Business typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Gupshup for Business. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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About Gupshup for Business
Engage customers across sales, marketing and support journeys-with their consent, conversationally and in real-time on their favourite messaging platform
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