Connect Freshservice and viaSocket utilities to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and viaSocket utilities
Enable Integrations or automations with these events of Freshservice and viaSocket utilities
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Delay
Add a pause in your workflow by entering a condition below. This action will return a delay in minutes based on your input..
Flow in Flow
Run another workflow from your current workflow
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Automate Social Media Post Creation and Scheduling Across Multiple Platforms
- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
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- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Freshservice and viaSocket utilities accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in viaSocket utilities (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in viaSocket utilities. This includes choosing which data fields go into which fields of viaSocket utilities, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and viaSocket utilities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and viaSocket utilities. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout viaSocket utilities
Utility services for viasocket.com provide essential tools and functionalities to enhance and streamline workflow automation, enabling users to connect various applications and automate tasks efficiently.
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