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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your Genny integrations.
Get team billing information
Get team billing information.
Retrieve speakers
Retrieve all speakers.
Sync TTS
Sync TTS, Has a timeout of 90 seconds.
Async TTS
Async TTS.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
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Frequently Asked Questions
To start, connect both your Genny and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Genny triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how Genny data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between Genny and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Genny and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Genny
Genny is an advanced AI-powered text-to-speech and voiceover platform that allows users to create realistic and natural-sounding voiceovers for various applications. With a wide range of voices and languages, Genny is perfect for content creators, marketers, and businesses looking to enhance their audio content with high-quality voiceovers.
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