Connect Google Chat and LiveAgent to Build Intelligent Automations
Choose a Trigger
When this happens...
New Message Arrives in Google Chat Space
Choose an Action
Automatically do this!
List Customers
List Conversations
Add New Customer
Add Customer to Group
Remove Customer From Group
List Companies
List Customers Groups
List Departments
List Knowledgebases
List Tags
List Widgets
Ready to use Google Chat and LiveAgent automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message Arrives in Google Chat Space
Runs when a new message is sent or received in a Google Chat space.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Google Chat integrations.
Send Message
Sends a message to a specified Google Chat space.
Create a Card Message
create a card message to a specified Google Chat space.
List Messages
Lists messages from a Google Chat space.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
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Frequently Asked Questions
To start, connect both your Google Chat and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Chat triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how Google Chat data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between Google Chat and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Chat and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Chat
Google Chat, bringing powerful features directly to your conversations. Whether you're working in a team, managing projects, or coordinating with clients, helps you stay organized, streamline communication, and boost productivity.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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