Connect Google Cloud Pub/Sub and Gorgias to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Google Cloud Pub/Sub
Choose an Action
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Ready to use Google Cloud Pub/Sub and Gorgias automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Google Cloud Pub/Sub integrations.
Create PubSub Topic
Create a Pub/Sub topic to receive and route messages.
List Pub/Sub Topics
List all Pub/Sub topics
List Project Subscriptions
Retrieve project subscriptions
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
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Frequently Asked Questions
To start, connect both your Google Cloud Pub/Sub and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Cloud Pub/Sub triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Google Cloud Pub/Sub data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Google Cloud Pub/Sub and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Cloud Pub/Sub and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Cloud Pub/Sub
Google Cloud Pub/Sub is a messaging service that allows you to send and receive messages between independent applications. It enables real-time messaging and event-driven architectures, making it ideal for building scalable and reliable systems.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn More
