Connect Google Merchant and Gorgias to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Google Merchant
Choose an Action
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Ready to use Google Merchant and Gorgias automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Google Merchant integrations.
Delete Product
Deletes a product from your Google Merchant Center account.
Add Product To Google Merchant
Adds a product to your Google Merchant account so customers can find it on Google Shopping.
List Products
Get the products in the selected Merchant Center account.
Update Product
Update an existing product’s details in your Google Merchant account so the listing shows the latest information.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
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Frequently Asked Questions
To start, connect both your Google Merchant and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Merchant triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Google Merchant data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Google Merchant and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Merchant and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Merchant
Google Merchant helps businesses manage their product listings and reach more customers through Google Shopping. It allows you to upload and maintain product information, ensuring your products are visible to potential buyers.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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