
When this happens...
New Ticket

Automatically do this!
Enable Integrations or automations with these events of Gorgias and image relay
Triggers when a new support ticket is created.
Creates a new ticket.

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Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and image relay accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in image relay (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in image relay. This includes choosing which data fields go into which fields of image relay, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and image relay typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and image relay. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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