Connect Gorgias and Magento Commerce to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for Magento Commerce
Enable Integrations or automations with these events of Gorgias and Magento Commerce
Enable Integrations or automations with these events of Gorgias and Magento Commerce
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Ticket
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create Customer
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add Ticket Message
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create User
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Magento Commerce accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Magento Commerce (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Magento Commerce. This includes choosing which data fields go into which fields of Magento Commerce, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Magento Commerce typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Magento Commerce. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Magento Commerce
Magento Commerce is a leading eCommerce platform that provides businesses with a flexible and scalable solution to create and manage online stores. It offers a wide range of features including product management, order processing, customer management, and marketing tools, making it ideal for businesses looking to enhance their online retail presence.
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