Connect Gorgias and retriever to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for retriever
Enable Integrations or automations with these events of Gorgias and retriever
Enable Integrations or automations with these events of Gorgias and retriever
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Ticket
Creates a new ticket.
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Frequently Asked Questions
To start, connect both your Gorgias and retriever accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in retriever (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in retriever. This includes choosing which data fields go into which fields of retriever, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and retriever typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and retriever. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout retriever
Retriever facilitates laptop and monitor returns for companies with remote employees.
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