
When this happens...
New Ticket

Automatically do this!
Enable Integrations or automations with these events of Gorgias and scarlett-network-enhanced-ca1723
Triggers when a new support ticket is created.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and scarlett-network-enhanced-ca1723 accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in scarlett-network-enhanced-ca1723 (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in scarlett-network-enhanced-ca1723. This includes choosing which data fields go into which fields of scarlett-network-enhanced-ca1723, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and scarlett-network-enhanced-ca1723 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and scarlett-network-enhanced-ca1723. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreScarlett Network Enhanced is a broker-in-a-box software-as-a-service solution, tailored for mortgage brokers and lenders.
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