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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Unsubscribed From Webinar
Triggers when someone unsubscribes from a webinar.
New Registration
Triggers when someone subscribes to a webinar.
Assessment Passed
Triggers when a viewer passes the assessment for a webinar.
New Live Viewer
Triggers after someone watches a live or automated webinar at the scheduled time (replays and on-demand webinars are excluded).
New Replay Viewer
Triggers when someone is watching a replay.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Webinargeek accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Webinargeek (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Webinargeek. This includes choosing which data fields go into which fields of Webinargeek, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Webinargeek typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Webinargeek. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Webinargeek
Webinargeek is a comprehensive platform designed to facilitate the creation, management, and delivery of webinars. It offers a range of features to enhance audience engagement, track performance, and ensure seamless communication during live events. With tools for registration, interaction, and analytics, Webinargeek is ideal for businesses and educators looking to connect with their audience through webinars.
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