
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied

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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a ticket is closed
Triggers when a ticket is tagged
Triggers when a ticket's priority is change
Triggers when a new ticket is created.
Triggers when a ticket is opened.
Triggers when a ticket is moved to a different mailbox.
Action is the task that follows automatically within your Groove integrations.
Starts a new ticket for your customer
Changes the state of a ticket, e.g. from "opened" to "closed".
Changes the state of a ticket to "opened".
Changes the state of a ticket to "closed
Assigns an agent to a ticket.
Get the all existing data of all userinfo.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Groove and Creative Cloud Libraries accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Creative Cloud Libraries (or vice versa).
Absolutely. You can customize how Groove data is recorded in Creative Cloud Libraries. This includes choosing which data fields go into which fields of Creative Cloud Libraries, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and Creative Cloud Libraries typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and Creative Cloud Libraries. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAdobe Creative Cloud Libraries makes the core design assets for your brand or personal projects available to you anywhere. Easily collect and organize images, colors, text styles, and other elements created in various Creative Cloud desktop and mobile apps. Then reuse and modify these assets across projects, devices, other Creative Cloud apps, and teams.
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