Connect Groove and TopMessage
Integrate Groove with TopMessage to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create New in Groove when Message Is Read in TopMessage
Change Ticket State in Groove when Message Is Read in TopMessage
Reopen Ticket in Groove when Message Is Read in TopMessage
Close Ticket in Groove when Message Is Read in TopMessage
Change Assigned Agent in Groove when Message Is Read in TopMessage
Popular Groove + TopMessage flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
TopMessage
Automatically do this!
Send Message
List Messages
Get Message by ID
Create New in Groove when Message Is Read in TopMessage
Use this flowChange Ticket State in Groove when Message Is Read in TopMessage
Use this flowReopen Ticket in Groove when Message Is Read in TopMessage
Use this flowClose Ticket in Groove when Message Is Read in TopMessage
Use this flowChange Assigned Agent in Groove when Message Is Read in TopMessage
Use this flowSend Message via TopMessage when Ticket Closed in Groove
Use this flowList Messages from TopMessage when Ticket Closed in Groove
Use this flowGet Message by ID from TopMessage when Ticket Closed in Groove
Use this flowSend Message via TopMessage when Ticket Tagged in Groove
Use this flowList Messages from TopMessage when Ticket Tagged in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and TopMessage.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Send Message
Send a richly formatted message
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About TopMessage
TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and TopMessage accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and TopMessage as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach TopMessage. No coding required.
Yes. You can set up a workflow where Groove triggers actions in TopMessage, and a separate workflow where TopMessage triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and TopMessage. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and TopMessage integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
