Connect Groove and WooCommerce to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
Create Coupon
Create Customer
Create Order
Create Order Note
Create Product
Update Coupon
Update Customer
Update Product
Update Order
List Orders
Delete an Order
Delete a Product
Delete a Customer
Delete a Coupon
Find or Create Coupon
Find or Create Customer
Find or Create Product
Ready to use Groove and WooCommerce automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Create Coupon
Creates a new Coupon.
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Frequently Asked Questions
To start, connect both your Groove and WooCommerce accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in WooCommerce (or vice versa).
Absolutely. You can customize how Groove data is recorded in WooCommerce. This includes choosing which data fields go into which fields of WooCommerce, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and WooCommerce typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and WooCommerce. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout WooCommerce
WooCommerce is a customizable, open-source eCommerce platform built on WordPress. It is designed to help businesses of all sizes create and manage an online store with ease, offering a wide range of features including product management, payment processing, and shipping options.
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