Connect Gtwy and FuseDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
Error Alert
Missing Variable Alert
retry alert is created
New Broadcast Response
Choose an Action
Automatically do this!
Create Contact
Create FuseDesk Case
Update Contact
Update FuseDesk Case
Find a Contact
List Case
List Unassigned Emails
List Trashed Emails
List All Reps
List Case Tags
List Active Departments
List Departments
List Archived Departments
List Webhooks
List Chats
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Error Alert
Send an alert when an error occurs for one or more selected bridges.
Missing Variable Alert
Send an alert for selected bridges when required variables are missing, prompting you to correct the configuration.
retry alert is created
runs when retry alert is created
New Broadcast Response
Runs when new broadcast response is created.
Contact Updated
Triggers when a contact is updated in FuseDesk
Contact Created
Triggers when a contact is created in FuseDesk
Do thisActions
Action is the task that follows automatically within your Gtwy integrations.
Talk to AI
Give prompt to the selected AI agent and receive its reply.
Send Message to AI Agent
Send a message to the selected AI agent and receive its reply.
Setup wehook for alert
You can setup your webhook to get alert notifications.
Send Batch Chat Messages
Send a batch of chat messages to GTWY AI and get responses asynchronously.
Create Contact
Creates a Contact
Create FuseDesk Case
Create a new FuseDesk Case
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Frequently Asked Questions
To start, connect both your Gtwy and FuseDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Gtwy triggers actions in FuseDesk (or vice versa).
Absolutely. You can customize how Gtwy data is recorded in FuseDesk. This includes choosing which data fields go into which fields of FuseDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Gtwy and FuseDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gtwy and FuseDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gtwy
AI Middleware is a platform designed to facilitate seamless integration and interaction between artificial intelligence systems and other software applications. It acts as an intermediary layer that simplifies the communication and data exchange processes, enabling developers to build more efficient and scalable AI-driven solutions.
Learn MoreAbout FuseDesk
FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
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