Connect Gupshup and LiveAgent
Integrate Gupshup with LiveAgent to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Gupshup + LiveAgent flows
Start from a real workflow other teams are already running.
Supported Triggers & Actions
Everything you can automate between Gupshup and LiveAgent.
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Gupshup integrations.
Set User Opt Status
Sets whether a user is opted in or opted out for messaging.
Send WhatsApp Template Message
Send a selected WhatsApp template to a contact via Gupshup. Fill template placeholders, provide App Name and sender/recipient numbers, and optionally attach an image, video, or document.
Send WhatsApp Message
Send WhatsApp message
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gupshup
Gupshup is a comprehensive messaging platform that enables businesses to build conversational experiences across various messaging channels. It provides tools for creating chatbots, managing customer interactions, and automating communication processes, making it easier for businesses to engage with their audience effectively.
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About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gupshup and LiveAgent accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gupshup and LiveAgent as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach LiveAgent. No coding required.
Yes. You can set up a workflow where Gupshup triggers actions in LiveAgent, and a separate workflow where LiveAgent triggers actions in Gupshup . Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gupshup and LiveAgent. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gupshup and LiveAgent integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
