Full list

Supported Triggers & Actions

Everything you can automate between Hedy AI and CallRail.

When this happensTriggers

A trigger is an event that starts a workflow.

New Highlight Created

New Highlight Created

runs when New Highlight Created

Session Ends

Session Ends

runs when Session Ends

Inbound Call Arrives

Inbound Call Arrives

Runs when inbound call arrives

Text Message Sent

Text Message Sent

Runs when text message is sent

Outbound Call Ends

Outbound Call Ends

Runs when outbound call ends.

Call Routing Completes

Call Routing Completes

Runs when Call Routing Completes

Do thisActions

Action is the task that follows automatically within your Hedy AI integrations.

Get Session Details

Get Session Details

Get a session's details, including transcript, conversation, and meeting minutes, by session ID.

Get Highlight Details

Get Highlight Details

Get a highlight's original quote, cleaned quote, and AI insights.

Create or Update Session Context

Create or Update Session Context

Create a session context or update its title, content, and default setting.

List Sessions

List Sessions

List all meeting sessions or retrieve a specific session by ID.

List Topics

List Topics

List all topics and optionally return only selected response fields.

Create Topic

Create Topic

Create a new topic.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Hedy AI
Hedy AI + CallRail
Hedy AI logo

About Hedy AI

Hedy AI is a cutting-edge platform that leverages artificial intelligence to enhance productivity and streamline workflows. It offers innovative solutions for automating tasks, improving decision-making, and optimizing business processes.

Learn more
Integrations CallRail
CallRail + Hedy AI
CallRail logo

About CallRail

CallRail is a powerful call tracking and analytics platform designed to help businesses optimize their marketing efforts by providing detailed insights into phone call interactions. It enables users to track, record, and analyze calls to improve customer engagement and enhance marketing strategies.

Learn more

Frequently Asked Questions

How do I connect Hedy AI and CallRail?

Sign up for a free viaSocket account, then authorize both your Hedy AI and CallRail accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Hedy AI and CallRail as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Hedy AI to CallRail?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach CallRail. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Hedy AI triggers actions in CallRail, and a separate workflow where CallRail triggers actions in Hedy AI. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Hedy AI and CallRail. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Hedy AI and CallRail integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.