Connect Hedy AI and helpdesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Highlight Created
Session Ends
Choose an Action
Automatically do this!
- Request a new Action for helpdesk
Enable Integrations or automations with these events of Hedy AI and helpdesk
Enable Integrations or automations with these events of Hedy AI and helpdesk
Triggers
New Highlight Created
runs when New Highlight Created
Session Ends
runs when Session Ends
Actions
Get Session Details
Get a session's details, including transcript, conversation and meeting minutes
Get Highlight Details
Get a highlight's original quote, cleaned quote, and AI insights.
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Frequently Asked Questions
To start, connect both your Hedy AI and helpdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Hedy AI triggers actions in helpdesk (or vice versa).
Absolutely. You can customize how Hedy AI data is recorded in helpdesk. This includes choosing which data fields go into which fields of helpdesk, setting up custom formats, and filtering out unwanted information.
The data sync between Hedy AI and helpdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Hedy AI and helpdesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Hedy AI
Hedy AI is a cutting-edge platform that leverages artificial intelligence to enhance productivity and streamline workflows. It offers innovative solutions for automating tasks, improving decision-making, and optimizing business processes.
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