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Help Scout
Airtable
Actions and Triggers
When this happensTriggers
Conversation Created
Triggers when a new conversation is created.
Conversation Assigned
Triggers when a conversation is assigned to agent.
New Customer
Triggers when a new customer is added.
New Records Created
Trigger when new record is created in your table
Do thisActions
Find Customer
Find customer by email
Find User
Find user by email
Find Mailbox
Find mailbox by name
Add Note
Adds a note to existing conversation.
Create Customer
Creates a customer.
Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.
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Frequently Asked Questions
About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities
Learn MoreAbout Airtable
Airtable is a cloud-based platform for creating and sharing relational databases. The user-friendly interface allows anyone to spin up a database in minutes.
Learn More