
When this happens...
Conversation Assigned
Tags Updated
Update Customer
Note Created
Tag Created

Automatically do this!
Find a User
Create Task
Update Person Contact
Create Matter Note
Create Company Contact
Create Calendar Entry
Create Matter Folder
Assign Task Template List
Find or Create Matter
Update Task
Create Person Contact
Create Matter
Update Matter
Create Time Entry [Activity]
Update Company Contact
Create Expense Entry [Activity]
Create Communication
Upload Document to Matter
Find or Create Person Contact
Find or Create Company Contact
Create Task Template List
List All Interest Charges
List All Line Items
List All Communications
List All Conversations
List All Contacts
List All Documents
List All Folders
List Matters
List All Reports
List All Task
List All User
List All Group
Find Clients for Matter
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a conversation is assigned to agent.
Triggers when conversation tags are updated.
triggers when a customer is updated
Triggers when a note is created
Triggers when tag is created
Triggers when a new matter is created
Action is the task that follows automatically within your Help Scout integrations.
This action deletes the customer .
This actions creates a new email
Deletes the email of a customer.
This action creates the contact.
Find a user by name
Creates a new task.

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Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Help Scout and Clio accounts to viaSocket. Once connected, you can set up a workflow where an event in Help Scout triggers actions in Clio (or vice versa).
Absolutely. You can customize how Help Scout data is recorded in Clio. This includes choosing which data fields go into which fields of Clio, setting up custom formats, and filtering out unwanted information.
The data sync between Help Scout and Clio typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Help Scout and Clio. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn MoreClio provides comprehensive cloud-based legal practice management software, streamlining operations for law firms and legal practitioners.
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