Connect Instagram for Business and Portal CX to Build Intelligent Automations
Enable Integrations or automations with these events of Instagram for Business and Portal CX
Enable Integrations or automations with these events of Instagram for Business and Portal CX
Triggers
New Comment
Runs when a new comment is made on a post or live comments.
New DM
Runs when new direct message arrives
New Media Posted in My Account
Triggers when a photo or video is posted to your selected account.
New Story Reply
Runs when New Story Reply Arrives
Actions
Publish Instagram Story
Post a photo or video from a public URL to your Instagram Story.
Reply DM Message
Send text, media, sticker or button messages to an Instagram user
Reply to Comment
Reply to a comment on Instagram
Hide/Unhide the Comment
Hide/Unhide the Comment by comment ID.
Send DM Private Reply from Comment
An Instagram user comments on Instagram professional post, reel, story, Live, or ad post. Send them private reply in the DM.
Send Quick Replies DM
Quick replies provide a way to present a set of buttons in conversation for users to reply with.
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Frequently Asked Questions
To start, connect both your Instagram for Business and Portal CX accounts to viaSocket. Once connected, you can set up a workflow where an event in Instagram for Business triggers actions in Portal CX (or vice versa).
Absolutely. You can customize how Instagram for Business data is recorded in Portal CX. This includes choosing which data fields go into which fields of Portal CX, setting up custom formats, and filtering out unwanted information.
The data sync between Instagram for Business and Portal CX typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Instagram for Business and Portal CX. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
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About Portal CX
PortalCX helps you give your customers a real-time view of their projects to reduce churn, cut support costs, and improve customer satisfaction. All through Portals customized to your business.
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