Connect Interakt and Help Scout to Build Intelligent Automations

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Interakt

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Help Scout

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Conversation Assigned

Conversation Assigned

Triggers when a conversation is assigned to agent.

Tags Updated

Tags Updated

Triggers when conversation tags are updated.

Update Customer

Update Customer

triggers when a customer is updated

Note Created

Note Created

Triggers when a note is created

Tag Created

Tag Created

Triggers when tag is created

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Do thisActions

Action is the task that follows automatically within your Interakt integrations.

Send WhatsApp Message Using Template

Send WhatsApp Message Using Template

Send whatsApp message using templates

Create/ Update User

Create/ Update User

Create or Update users in your Interakt account

Delete Customer

Delete Customer

This action deletes the customer .

Create Email

Create Email

This actions creates a new email

Delete Email

Delete Email

Deletes the email of a customer.

Create Phone

Create Phone

This action creates the contact.

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Frequently Asked Questions

How do I start an integration between Interakt and Help Scout?

To start, connect both your Interakt and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in Interakt triggers actions in Help Scout (or vice versa).

Can we customize how data from Interakt is recorded in Help Scout?

Absolutely. You can customize how Interakt data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Interakt and Help Scout?

The data sync between Interakt and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Interakt to Help Scout?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Interakt and Help Scout?

Yes, you can set conditional logic to control the flow of data between Interakt and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.