Connect InvGate Service Management and Zendesk Support
Integrate InvGate Service Management with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when New Organization Created or Updated in Zendesk Support
Get Categories from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Get Users from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Get Incident Details from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Create User in InvGate Service Management when New Organization Created or Updated in Zendesk Support
Popular InvGate Service Management + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
InvGate Service Management
When this happens...
- Request a new Trigger for InvGate Service Management
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Create Incident in InvGate Service Management when New Organization Created or Updated in Zendesk Support
Use this flowGet Categories from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Use this flowGet Users from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Use this flowGet Incident Details from InvGate Service Management when New Organization Created or Updated in Zendesk Support
Use this flowCreate User in InvGate Service Management when New Organization Created or Updated in Zendesk Support
Use this flowCreate Incident in InvGate Service Management when New Customer Created or Updated in Zendesk Support
Use this flowGet Categories from InvGate Service Management when New Customer Created or Updated in Zendesk Support
Use this flowGet Users from InvGate Service Management when New Customer Created or Updated in Zendesk Support
Use this flowGet Incident Details from InvGate Service Management when New Customer Created or Updated in Zendesk Support
Use this flowCreate User in InvGate Service Management when New Customer Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between InvGate Service Management and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your InvGate Service Management integrations.
Create Incident
Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.
Get Categories
Retrieve service categories used to classify incidents and service requests.
Get Users
Action to list users
Get Incident Details
Retrieve details for a specific incident by ID, with options to include comments and format dates.
Create User
Create a new user with profile, contact, manager, and address details.
List All Tickets
Get all support tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where InvGate Service Management triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in InvGate Service Management. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between InvGate Service Management and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire InvGate Service Management and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
