Automate JustCall Workflows Across Your Business
Connect JustCall with your CRM, helpdesk, and internal tools using viaSocket. Capture every call and SMS, route leads, and trigger follow-ups automatically—no engineering needed.
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Triggers and Actions in JustCall Automations
viaSocket makes it simple to connect JustCall and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
Call Updated
Triggers when you add/update notes for a particular call.
Incoming Call
Triggers for a new incoming call.
Call Ended
Triggers when a call is ended.
New Text Sent/Received
Triggers when a new text is sent or received.
Call Completed
Triggers when a call
Call Answered
Triggers when a call answered
Do thisActions
Action is the task that follows automatically within your JustCall integrations.
Create a Contact
Create a new Contact.
Find a Contact
Find a Contact by contact id, phone or email
Check for Text Replies
Check weather you have received a reply from a number.
Update a Contact
Update a contact in JustCall.
Add a Contact to Sales Dialer Campaign
Add a contact to an existing Sales Dialer Campaign.
Delete a Contact From Sales Dialer Campaign
Delete a contact from an existing Sales Dailer Campaign.
How to get started with JustCall automations
Automate when something happens in JustCall
Login -> Create new flow -> Select trigger -> Search JustCall -> Choose the trigger from the list
Take action in JustCall when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search JustCall -> Choose the action from the list
Trigger
Action
Real-world use cases of JustCall integrations
See how JustCall integrates with popular apps to automate tasks and streamline your workflow.
- Integrate justcall with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and justcall databases.
- Integrate justcall with MySQL to automatically sync records, facilitating seamless data exchange between justcall and your SQL databases.
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Frequently Asked Questions
You can auto-create and update contacts, log calls and SMS, attach notes, assign owners, and create follow-up tasks whenever a JustCall call or message happens. This keeps your CRM accurate without manual data entry.
No. viaSocket is built for non-technical teams. You choose triggers from JustCall, define what should happen in your other tools, and configure rules using a visual, step-by-step workflow builder.
Yes. You can run AI steps on JustCall call summaries or SMS content—for example to classify intent, prioritize leads, or draft follow-up messages—and then push the results into your CRM, helpdesk, or internal tools automatically.
Automation removes manual logging and routing. Calls and SMS are captured instantly, leads reach the right owner, follow-ups are triggered on time, and agents see full history in their existing tools. This shortens response times and improves conversion and customer experience.
You need an active JustCall account and accounts for the tools you want to connect, like your CRM or helpdesk. In viaSocket, you authenticate each app, pick your workflows, and turn them on—no additional infrastructure is required.
About JustCall
JustCall is a cloud-based phone system designed for businesses to manage customer communication through features like call forwarding, SMS, and IVR. It integrates with various CRM platforms, supporting remote teams and enhancing productivity.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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