To start, connect both your kaleyra and Gainsight Customer Communities accounts to viaSocket. Once connected, you can set up a workflow where an event in kaleyra triggers actions in Gainsight Customer Communities (or vice versa).

Absolutely. You can customize how kaleyra data is recorded in Gainsight Customer Communities. This includes choosing which data fields go into which fields of Gainsight Customer Communities, setting up custom formats, and filtering out unwanted information.

The data sync between kaleyra and Gainsight Customer Communities typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.