To start, connect both your kayako and alive5 accounts to viaSocket. Once connected, you can set up a workflow where an event in kayako triggers actions in alive5 (or vice versa).

Absolutely. You can customize how kayako data is recorded in alive5. This includes choosing which data fields go into which fields of alive5, setting up custom formats, and filtering out unwanted information.

The data sync between kayako and alive5 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.