Connect Keka and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Employee Added
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Keka and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Employee Added
Triggered when a new employee is added to Keka.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
New View
Triggers when a new view is created.
Do thisActions
Action is the task that follows automatically within your Keka integrations.
Get an Employee
Retrieve an employee's full profile from Keka using their Employee ID.
Search Employee by Email
Search for an employee using their email address to retrieve their details.
Deactivate Employee
Deactivate Employee by ID
Get All Exitreasons
Retrieve all configured exit and termination reasons from Keka.
Get all Leave Types
Retrieve all leave types for the company. Optionally filter by one or more leave type IDs.
Employee Salary Details
Search Employee Salary Details by Employee Number
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Frequently Asked Questions
To start, connect both your Keka and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Keka triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Keka data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Keka and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Keka and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Keka
Keka is a comprehensive HR and payroll management platform designed to streamline and automate various human resource processes. It offers features such as employee management, attendance tracking, leave management, payroll processing, and performance evaluation, making it an essential tool for businesses looking to enhance their HR operations.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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