Connect LiveAgent and AgentX
Integrate LiveAgent with AgentX to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Conversation With Agent in AgentX when New Customer in Liveagent
Start Chat And Send Message with AgentX when New Customer in Liveagent
Send Message to Conversation via AgentX when New Customer in Liveagent
List All Agents from AgentX when New Customer in Liveagent
List All Conversations from AgentX when New Customer in Liveagent
Popular LiveAgent + AgentX flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveAgent
When this happens...
New Customer
Choose an action
AgentX
Automatically do this!
Create Conversation With Agent
Start Chat And Send Message
Send Message to Conversation
List All Agents
List All Conversations
List All Workforces
Create Conversation With AI Workforce
Create Conversation With Agent in AgentX when New Customer in Liveagent
Use this flowStart Chat And Send Message with AgentX when New Customer in Liveagent
Use this flowSend Message to Conversation via AgentX when New Customer in Liveagent
Use this flowList All Agents from AgentX when New Customer in Liveagent
Use this flowList All Conversations from AgentX when New Customer in Liveagent
Use this flowList All Workforces from AgentX when New Customer in Liveagent
Use this flowCreate Conversation With AI Workforce in AgentX when New Customer in Liveagent
Use this flowAdd New Customer in Liveagent when New Conversation in AgentX
Use this flowAdd Customer to Group in Liveagent when New Conversation in AgentX
Use this flowRemove Customer From Group in Liveagent when New Conversation in AgentX
Use this flowSupported Triggers & Actions
Everything you can automate between LiveAgent and AgentX.
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
New Conversation
Triggers when New Conversation Started With an Agent.
Get recent messages
Retrieves messages from the selected conversation posted in the last few minutes.
New Agent
Triggers when a new agent is created.
Fetch recent agent messages
Retrieve the agent's messages from the selected conversation that were sent recently.
Do thisActions
Action is the task that follows automatically within your LiveAgent integrations.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn moreSimilar apps
About AgentX
AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveAgent and AgentX accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveAgent and AgentX as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach AgentX. No coding required.
Yes. You can set up a workflow where LiveAgent triggers actions in AgentX, and a separate workflow where AgentX triggers actions in LiveAgent. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveAgent and AgentX. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveAgent and AgentX integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
