Connect LiveAgent and Facebook Pages to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
Create Page Post Photo
Create Page Share URL Post
List Page Posts
Get Page Post Details
Reply Comment on Page Post
Comment on a Page Post
Get Comments of a Page Post
Delete Comment
Hide/Unhide Comment on Page Post
Send A Private Reply
Get Page or User Reaction Details
Ready to use LiveAgent and Facebook Pages automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
New Comment Is Posted
Runs when a new comment is posted on the selected Facebook Page.
New Page Mention / Tag
Triggers when your Facebook Page is mentioned or tagged in a post or comment.
New Post Published
Runs when a new post is published on your Facebook Page.
New Post Reaction
Runs when someone reacts to a post on a selected Facebook Page.
New Recommendation Appears
Runs when a new recommendation is posted on the selected Facebook Page.
Do thisActions
Action is the task that follows automatically within your LiveAgent integrations.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your LiveAgent and Facebook Pages accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in Facebook Pages (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in Facebook Pages. This includes choosing which data fields go into which fields of Facebook Pages, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and Facebook Pages typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and Facebook Pages. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout Facebook Pages
Facebook Pages lets you connect with your customers, fans and followers on the world's largest social network. Share relevant content to engage people who Like your page, create events to build and grow your community, and run a Facebook ad campaign by targeting location, age and more.
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