Connect LiveAgent and SuperPhone to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
Create a Contact
Add Custom Contribution
Send Message
Update a Contact
Find a Contact
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
New Contact
Triggers when a new contact is created in SuperPhone.
Contact Updated
Triggers when a specific contact is updated.
Contact Tags Changed
Triggers when a contact tags is changed in SuperPhone.
Message Sent
Triggers when a new message is sent in SuperPhone.
Message Status Updated
Triggers when a specific message is updated.
Do thisActions
Action is the task that follows automatically within your LiveAgent integrations.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your LiveAgent and SuperPhone accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in SuperPhone (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in SuperPhone. This includes choosing which data fields go into which fields of SuperPhone, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and SuperPhone typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and SuperPhone. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout SuperPhone
SuperPhone is a text marketing platform with broadcasts and 1-to-1 chat to help grow your text marketing channel.
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