Connect LiveChat and Commerce Layer to Build Intelligent Automations
Choose a Trigger
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an Action
Automatically do this!
Create Customer Group
Create a Customer
Delete a Customer
Update Customer Group
Create price lists
Create a Shipping Category
Create a SKU's
Update Customer
Create a Price
Create Stock Location
Create Stock Item
Create Gift Card Recipients
Create Shipping Category
Create a Merchant
Update a Merchant
Update a Price List
Find SKU
Ready to use LiveChat and Commerce Layer automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
New Gift Card Created
Trigger's when new gift card created.
New Customer created
Trigger's when new customer is created
New Promotion
Trigger's when new promotion is created.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Create Customer Group
create a customer group
Create a Customer
Create a new customer.
Delete a Customer
Delete a customer by id.
Update Customer Group
Update an existing customer group.
Create price lists
create price list.
Create a Shipping Category
Create a new shipping category.
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Frequently Asked Questions
To start, connect both your LiveChat and Commerce Layer accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in Commerce Layer (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in Commerce Layer. This includes choosing which data fields go into which fields of Commerce Layer, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and Commerce Layer typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and Commerce Layer. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn MoreAbout Commerce Layer
Commerce Layer is a fast, flexible, and highly secure REST API, designed to empower you to create innovative and scalable eCommerce solutions with ease. Ask ChatGPT
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