M91 automation for alert escalation and responder follow-up
Escalate unacknowledged incidents, route actionable alerts to responders, and send closure actions back to your system.
Popular Use Cases
Start a workflow in your other tools whenever something new happens in M91.
Update records in M91 automatically when data changes in the apps your team already uses.
Log M91 activity into a spreadsheet or database so reporting stays current without manual entry.
Popular ways to automate M91
Ready-made flows built with M91 — preview one, then make it yours.
Razorpay to Zoom, Google Sheets, Kit & Telegram: Auto‑enroll Paid Workshop Leads
ThriveCart: Send Retention Email When Subscription Pauses + 3‑Day Follow‑Up
Reply to Instagram Business Comments with Randomized Public Responses and Keyword-Based DMs
Available Events and Actions
Enable Integrations or automations with these events of M91
When this happensTrigger
No trigger available
Do thisActions
Action is the task that follows automatically within your M91 integrations.
Get Channel Alert by ID
Get a channel alert's status.
Invite Direct Recipient
Invite a person by phone so you can alert them directly once they accept in the M91 app.
Get Direct Alert by ID
Get an alert's status, who answered with notes and files, who is pending, and the decision.
Invite Channel Members
Invite one or more phone numbers to a channel by selecting it or entering its ID. Phones must be digits with country code (no +).
Create Channel
Create a team alert channel and return its send link, ready for Send Channel Alert.
Send Direct Alert
Send an alert to one phone number with title, description, severity, attachments, callback URL, response buttons, and auto-close.
Real-world use cases of M91 integrations
See how M91 integrates with popular apps to automate tasks and streamline your workflow.
Alert Slack when a production incident stays unacknowledged past the first escalation.
Create Gmail follow-ups when M91 escalations close with customer-impacting notes.
Update Salesforce when M91 marks a revenue blocker as acknowledged by sales ops.
Open Jira tickets when M91 routes a repeated infrastructure alert to engineering.
Sync your CRM with M91 acknowledgments after a high-value lead escalation closes.
Log spreadsheet rows when M91 voice call actions resolve after-hours operations alerts.
How to get started with M91 automations
Automate when something happens in M91
Login -> Create new flow -> Select trigger -> Search M91 -> Choose the trigger from the list
Take action in M91 when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search M91 -> Choose the action from the list
Trigger
Action
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,300+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Five practical automation hacks to cut repetitive tasks and boost productivity using viaSocket, covering lead generation, onboarding, accounting, support, and HR.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
About M91
M91 is an alert escalation platform that routes critical notifications to the right people through push, SMS, and voice calls until an alert is acknowledged. It supports actionable alerts and sends responders’ actions back to the originating system.
Learn More
About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
Learn More
