Full list

Supported Triggers & Actions

Everything you can automate between Mailtrap and tawk.to.

When this happensTriggers

A trigger is an event that starts a workflow.

Visitor Starts Chat

Visitor Starts Chat

Runs when a visitor begins a chat on the selected Tawk.to property.

Chat Ends

Chat Ends

Runs when an active Tawk.to chat ends for the selected property.

New Chat Transcript Arrives

New Chat Transcript Arrives

Runs when a new chat transcript is saved for the selected Tawk.to property.

Ticket Created

Ticket Created

Create a support ticket for a chat on the selected Tawk.to property.

Request a new Trigger for Mailtrap

Do thisActions

Action is the task that follows automatically within your Mailtrap integrations.

Get Contact Lists

Get Contact Lists

Allows you to get the list of your Lists and their IDs.

Create Contact

Create Contact

Creates a new contact.

Create Contact List

Create Contact List

Creates a new Contact Lists.

Delete Contact List

Delete Contact List

Delete existing Contact List.

Delete a Contact

Delete a Contact

Deletes Contact by his email.

Update Contact

Update Contact

Allows you to update Contact in Mailtrap

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Mailtrap
Mailtrap + tawk.to
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About Mailtrap

Mailtrap is a tool designed for safe email testing, allowing developers to inspect and debug emails before they reach real users. It provides a virtual inbox to capture and analyze emails, ensuring that they are correctly formatted and free of errors. This service is essential for developers and QA teams who need to test email functionality without sending emails to actual recipients.

Learn more

Frequently Asked Questions

How do I connect Mailtrap and tawk.to?

Sign up for a free viaSocket account, then authorize both your Mailtrap and tawk.to accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Mailtrap and tawk.to as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Mailtrap to tawk.to?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach tawk.to. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Mailtrap triggers actions in tawk.to, and a separate workflow where tawk.to triggers actions in Mailtrap. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Mailtrap and tawk.to. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Mailtrap and tawk.to integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.