To start, connect both your niledesk and sumo accounts to viaSocket. Once connected, you can set up a workflow where an event in niledesk triggers actions in sumo (or vice versa).

Absolutely. You can customize how niledesk data is recorded in sumo. This includes choosing which data fields go into which fields of sumo, setting up custom formats, and filtering out unwanted information.

The data sync between niledesk and sumo typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.