
When this happens...

Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a ticket is closed
Triggers when a ticket is tagged
Triggers when a ticket's priority is change
Triggers when a new ticket is created.
Triggers when a ticket is opened.
Triggers when a ticket is moved to a different mailbox.
Action is the task that follows automatically within your Oracle Database integrations.
Execute a query on Oracle Database
Insert a row in Oracle Database table
Create or Update a row in Oracle Database table
Update a row in Oracle Database table

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Oracle Database and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Oracle Database triggers actions in Groove (or vice versa).
Absolutely. You can customize how Oracle Database data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Oracle Database and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Oracle Database and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Oracle Database is a multi-model database management system produced and marketed by Oracle Corporation. It is designed to store and retrieve large amounts of data, providing high performance, scalability, and reliability for enterprise applications. Oracle Database supports SQL as a query language and offers features such as data warehousing, online transaction processing, and data security.
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