
When this happens...
New Incident Instant
New Incident acknowledged
Incident Annotated
Incident Escalated

Automatically do this!
Enable Integrations or automations with these events of PagerDuty and infinitecrm
Triggers when new incidents are created.
Triggers when new incidents are acknowledged.
Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.
Triggers when an incident is escalated.
Create a Business Service in PagerDuty.
This action Install an Add-on for your account.
This action delete an add-on.
This action update an add - on.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your PagerDuty and infinitecrm accounts to viaSocket. Once connected, you can set up a workflow where an event in PagerDuty triggers actions in infinitecrm (or vice versa).
Absolutely. You can customize how PagerDuty data is recorded in infinitecrm. This includes choosing which data fields go into which fields of infinitecrm, setting up custom formats, and filtering out unwanted information.
The data sync between PagerDuty and infinitecrm typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between PagerDuty and infinitecrm. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
agerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.
Learn MoreInfiniteCRM is a CRM platform designed to meet the needs of different business areas, from sales force to marketing, customer care to call centre. InfiniteCRM boosts your business by creating winning, enduring relationships with leads, prospects, customers and partners.
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