
When this happens...

Automatically do this!
Enable Integrations or automations with these events of Phone Validator and Medallia Agent Connect
Lookup a North American phone number to identify line type (mobile, landline, VoIP, toll‑free), carrier, location, and detect if the number is fake.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Phone Validator and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in Phone Validator triggers actions in Medallia Agent Connect (or vice versa).
Absolutely. You can customize how Phone Validator data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.
The data sync between Phone Validator and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Phone Validator and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Use the official API of the popular phone line-type identification website, phonevalidator.com. Determine if any North American-based phone number is a landline, cell, VOIP or toll-free.
Learn MoreMedallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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