Connect PixieBrix and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
Create Database Trigger
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use PixieBrix and Groove automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Create Database Trigger
Triggers when the new database created.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Do thisActions
Action is the task that follows automatically within your PixieBrix integrations.
Create Database
Create a new PixieBrix database
Get All Databases
Retrieve all the databases.
List Team Memberships
Retrieve all the team memberships.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
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Frequently Asked Questions
To start, connect both your PixieBrix and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in PixieBrix triggers actions in Groove (or vice versa).
Absolutely. You can customize how PixieBrix data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between PixieBrix and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between PixieBrix and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About PixieBrix
PixieBrix is a browser extension anyone can use to customize websites and SaaS to fit the way they work.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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