To start, connect both your practice and calltrackingmetrics accounts to viaSocket. Once connected, you can set up a workflow where an event in practice triggers actions in calltrackingmetrics (or vice versa).

Absolutely. You can customize how practice data is recorded in calltrackingmetrics. This includes choosing which data fields go into which fields of calltrackingmetrics, setting up custom formats, and filtering out unwanted information.

The data sync between practice and calltrackingmetrics typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.