Connect Productboard and Deskpro to Build Intelligent Automations

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Productboard

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Deskpro

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Note

New Note

Triggers when a new note or piece of feedback is created in Productboard.

New Feature

New Feature

Triggers when a new feature/sub-feature is created

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

Request a new Trigger for Productboard

Do thisActions

Action is the task that follows automatically within your Productboard integrations.

Create a Note

Create a Note

Create Feature

Create Feature

List All Notes

List All Notes

Returns detail of all notes

List All Companies

List All Companies

Returns detail of all companies

List All Features

List All Features

Returns detail of all features

List All Components

List All Components

Returns detail of all components

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Frequently Asked Questions

How do I start an integration between Productboard and Deskpro?

To start, connect both your Productboard and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Productboard triggers actions in Deskpro (or vice versa).

Can we customize how data from Productboard is recorded in Deskpro?

Absolutely. You can customize how Productboard data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Productboard and Deskpro?

The data sync between Productboard and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Productboard to Deskpro?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Productboard and Deskpro?

Yes, you can set conditional logic to control the flow of data between Productboard and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Productboard

About Productboard

Productboard is a product management system that helps teams get the right products to market faster. It provides tools for gathering user feedback, prioritizing features, and aligning everyone on the roadmap.

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Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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