To start, connect both your publica and helpdeskadvanced accounts to viaSocket. Once connected, you can set up a workflow where an event in publica triggers actions in helpdeskadvanced (or vice versa).

Absolutely. You can customize how publica data is recorded in helpdeskadvanced. This includes choosing which data fields go into which fields of helpdeskadvanced, setting up custom formats, and filtering out unwanted information.

The data sync between publica and helpdeskadvanced typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.