Connect Resend and Deskpro to Build Intelligent Automations

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Resend

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

Request a new Trigger for Resend

Do thisActions

Action is the task that follows automatically within your Resend integrations.

Find Contact by ID or Email

Find Contact by ID or Email

Find a contact using their ID or email.

Create Recipient Group

Create Recipient Group

Create a group of recipients to target messages for resending.

Delete Segment

Delete Segment

Remove a recipient segment so it can’t be used in future messages.

Add Contact

Add Contact

Add a contact with email, name, subscription status, segments, topics, and custom fields.

Add Contact to Segment

Add Contact to Segment

Adds a contact to a segment.

Remove a Contact From a Segment

Remove a Contact From a Segment

Remove a contact from a segment so they no longer receive messages sent to that segment.

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Frequently Asked Questions

How do I start an integration between Resend and Deskpro?

To start, connect both your Resend and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Resend triggers actions in Deskpro (or vice versa).

Can we customize how data from Resend is recorded in Deskpro?

Absolutely. You can customize how Resend data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Resend and Deskpro?

The data sync between Resend and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Resend to Deskpro?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Resend and Deskpro?

Yes, you can set conditional logic to control the flow of data between Resend and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Resend

About Resend

Resend is a platform designed to streamline and automate the process of resending emails, notifications, and other digital communications. It helps businesses ensure that important messages reach their intended recipients, even if the initial attempt fails. With Resend, users can manage and track their communication efforts efficiently, improving engagement and response rates.

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Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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