To start, connect both your route and ivanti service desk accounts to viaSocket. Once connected, you can set up a workflow where an event in route triggers actions in ivanti service desk (or vice versa).

Absolutely. You can customize how route data is recorded in ivanti service desk. This includes choosing which data fields go into which fields of ivanti service desk, setting up custom formats, and filtering out unwanted information.

The data sync between route and ivanti service desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.