Connect RSS Feed and BoldDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Item in Feed
New Items in Multiple Feeds
Choose an Action
Automatically do this!
Create Ticket
Update Ticket
Create Contact
Create Contact Group
Create Ticket Note
Create Ticket Reply
Update Contact
Update Contact Group
List Activity
List Webhooks
Ready to use RSS Feed and BoldDesk automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Item in Feed
Triggers when a new item is added to the feed.
New Items in Multiple Feeds
Triggers when there is a new item in any of the feeds being watched.
Do thisActions
Action is the task that follows automatically within your RSS Feed integrations.
Retrieve RSS feed items
Retrieves RSS feed items from a specified URL.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
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Frequently Asked Questions
To start, connect both your RSS Feed and BoldDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in RSS Feed triggers actions in BoldDesk (or vice versa).
Absolutely. You can customize how RSS Feed data is recorded in BoldDesk. This includes choosing which data fields go into which fields of BoldDesk, setting up custom formats, and filtering out unwanted information.
The data sync between RSS Feed and BoldDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between RSS Feed and BoldDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About RSS Feed
RSS allows website owners to send out notifications when new information is added to their site. Newscasts, blog articles, weather forecasts, and podcasts are all examples of this type of information
Learn MoreAbout BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
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