Connect RSS Feed and LiveAgent to Build Intelligent Automations
Choose a Trigger
When this happens...
New Item in Feed
New Items in Multiple Feeds
Choose an Action
Automatically do this!
List Customers
List Conversations
Add New Customer
Add Customer to Group
Remove Customer From Group
List Companies
List Customers Groups
List Departments
List Knowledgebases
List Tags
List Widgets
Ready to use RSS Feed and LiveAgent automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Item in Feed
Triggers when a new item is added to the feed.
New Items in Multiple Feeds
Triggers when there is a new item in any of the feeds being watched.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your RSS Feed integrations.
Retrieve RSS feed items
Retrieves RSS feed items from a specified URL.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
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Frequently Asked Questions
To start, connect both your RSS Feed and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in RSS Feed triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how RSS Feed data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between RSS Feed and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between RSS Feed and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About RSS Feed
RSS allows website owners to send out notifications when new information is added to their site. Newscasts, blog articles, weather forecasts, and podcasts are all examples of this type of information
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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