Connect ruby and helpdeskadvanced to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for ruby
Choose an Action
Automatically do this!
- Request a new Action for helpdeskadvanced
Integrate ruby with your favorite apps
The app you are looking for is in beta, and we are awaiting verification from the app builders
before making it accessible to end users.
This process may take 15 to 30 days.
If you can’t wait, we can add the beta version to your viaSocket workspace within 24 hours.
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Frequently Asked Questions
To start, connect both your ruby and helpdeskadvanced accounts to viaSocket. Once connected, you can set up a workflow where an event in ruby triggers actions in helpdeskadvanced (or vice versa).
Absolutely. You can customize how ruby data is recorded in helpdeskadvanced. This includes choosing which data fields go into which fields of helpdeskadvanced, setting up custom formats, and filtering out unwanted information.
The data sync between ruby and helpdeskadvanced typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between ruby and helpdeskadvanced. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About ruby
Ruby provides small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences.
Learn MoreAbout helpdeskadvanced
HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.
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