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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Team
Triggered when a new room is created.
New Posts
Fetch posts created in a selected team (workroom), forum, or user stream since the specified time.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your Ryver integrations.
Send Chat Message
Send a message to a team (workroom), forum, or user in Ryver.
Create Team
Create a new Ryver team (workroom) with name, nickname, description, security setting, avatar and active status.
Upload File
Attach a file (URL or text) as a post to a Team (workroom), Forum, or User in Ryver.
Create Post
Create a post in Ryver to a forum, team (workroom), or user feed with an optional subject and body.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
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Frequently Asked Questions
To start, connect both your Ryver and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Ryver triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how Ryver data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between Ryver and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Ryver and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Ryver
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